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Terms of service

Last updated 12 November 2026. These terms are between you (the coach or academy using Lessonluma) and Local Media Concepts Inc., 2044 Dovercourt Avenue, Ottawa ON K2A 0X1 (“we”). They are written to be read.

1. The service

Lessonluma is software for coaches and instructors who sell lessons: a coach page and booking link, lessons, packs and credits, clinics and camps, payments and payment tracking, reminders and the rain button, family accounts, waivers and notes, an AI assistant and an API. You can use it on the Free plan or on a paid plan (Solo, Academy, Academy 15) described on our pricing page.

2. Plans, trials, pauses and cancelling

• New accounts get 30 days of Solo with no card. After that you are on the Free plan unless you choose a paid plan; we never charge without a card you added.
• Paid plans renew monthly or yearly until you cancel. Cancel in the app; it takes effect at the end of the period you paid for. There is no cancellation fee.
• If you paid yearly and cancel, we refund the unused full months.
• You may pause a paid plan for CA$0 for up to 6 months a year. Your page, students and credits stay live during a pause, and a new booking ends it.
• We may change prices with at least 30 days’ notice by email; changes never apply to a period you already paid for.

3. Your data is yours

You own the data you put into Lessonluma, including your students’ and families’ information. You can export it, in full, as often as you like, for free, including for 90 days after you close your account. After that we delete it unless the law requires us to keep something.

4. Lesson payments

Card payments from your students are processed by Stripe into your own Stripe account (Stripe Connect). Your relationship with Stripe is governed by Stripe’s terms; payouts, refunds and disputes are between you, your students and Stripe. On the Free plan we collect a platform fee of 1 percentage point on card payments through Stripe; on paid plans we add nothing. E-transfers go directly to your bank and cash to you: Lessonluma only records them. We never take a percentage of a lesson on a paid plan.

5. Your responsibilities

• Your prices, cancellation rules, waivers and policies are yours. Lessonluma provides templates and settings, but you are responsible for the laws that apply to your coaching, including permits for teaching in public places, insurance and sales tax. Have your waiver reviewed for your province.
• Credentials you show on your page (certifications, police checks, insurance, first aid) must be true and current. We display what you upload with its date; we don’t verify or certify it.
• When you teach minors, the parent or guardian is the account holder, and messages to a minor are copied to a parent. Don’t use Lessonluma to contact a minor privately.
• Messages go out under your name. Only add consent you actually obtained; we record consent and honour unsubscribes and STOP under Canada’s Anti-Spam Legislation (CASL).
• Keep your login and API keys secure. Don’t use Lessonluma for anything unlawful or to send messages people didn’t ask for.

6. The AI assistant

The AI assistant sets up your page from your description, matches e-transfer emails and carries out admin you ask for, using your own data. It can make mistakes: check what it sets up, and anything it isn’t sure about waits for you.

7. Availability and support

We work hard to keep Lessonluma running and back it up daily, but we can’t promise it will never be interrupted. Support is through the in-app assistant and email at hello@lessonluma.com.

8. Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer protection law that can’t be limited.

9. Law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Contact

Local Media Concepts Inc., 2044 Dovercourt Avenue, Ottawa ON K2A 0X1 · hello@lessonluma.com